Join our Wheels team and be part of a dynamic, exciting and engaging business!
Together Let’s Go Far
Essential Functions
- Work collaboratively with the Client Experience account team on job-related functions, related to LeasePlan’s client base.
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Manage daily requests through utilization of LeasePlan’s client interface software; ePlan, SalesForce, mainframe systems-AS400, internet, and multiple client management tools.
- Manage communication to drivers on outsourced accounts to drive cost containment in an effective model
- Complete all tasks as outlined in Roles and Responsibilities document.
- Communicate client requests internally and coordinate the successful achievement of these requests.
- Manage the team’s Service Cloud cases and emails relating to the specific clients supported.
- Other duties assigned to ensure overall departmental efficiency.
Other Duties
- Become proficient in all programs and applications.
- Be actively involved in all account and department meetings and when applicable take a leadership role.
- Update system with client specific data.
- Keep up to date on industry news.
- Other duties and responsibilities as assigned.
Competencies
- Develop professional partnerships and useful internal relationships through effective communication.
- Responds and acts confidently, assertively, and decisively while taking responsibility and accountability.
- Works independently, effectively manages and uses time while juggling competing priorities.
- Demonstrates resourcefulness and solves problems.
- Thorough and accurate, works effectively with systems. Must be able to work in a fast-paced environment while exhibiting the flexibility to adapt to the department’s needs.
Job Specifications
Leadership Responsibility: This position has no leadership responsibilities.
Work Environment: This position can be based in Alpharetta, GA, Rolling Meadows, IL, or virtual and operates in a professional office/home office environment.
Position Type/Standard Schedule: This is a Full-time position and hours of work are Monday through Friday; 8:30 a.m. to 5 p.m.
Travel: Travel is not expected for this position.
Education & Experience
- College degree preferred or equivalent work experience.
- 2 years of customer service, account support or customer interface experience preferred.
- Proficient in verbal and written communication.
- Microsoft Office Suite (Word and Excel required, PowerPoint preferred).
- Self-motivated.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
At Wheels we believe that together as one team we can achieve amazing things for our clients and for our careers and professional development. We have brought together an incredible diverse team of dynamic and innovative professionals who share a single-minded passion for leading customer service and client success.
We value people who are courageous, determined, innovative and do the right thing.
When you join our team, you’ll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow
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