Scheduler/Intake Coordinator (AssocatesMD) - Work From Home [United States]

 

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Our mission is to make healthcare right. Together. We are a value-driven healthcare company committed to providing personalized care to aging and underserved populations. We do this by aligning stakeholders across the healthcare ecosystem. Together, we can improve consumer experience, optimize clinical outcomes, and reduce total cost of care.

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What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.

AssociatesMD, a part of NeueHealth, a Bright Health Group company is seeking a Scheduling/Intake Coordinator to join our fast-paced and growing practice.

You will be expected to provide outstanding customer service to patients by working independently as well as collaboratively within a team environment. You will act as a bridge for communications to our facility; therefore, the successful candidate will demonstrate competency in making outbound calls to patients to schedule appointments and to answer insurance-related questions.

Job Responsibilities:

• Answer incoming calls and directing to the appropriate department.
• Communicating doctor "On Call" schedules/changes to answering service at the end of the day.
• Distribute phone messages to the appropriate department promptly.
• Complete various tasks as assigned by the front office and billing manager.
• Deal with the public courteously and compassionately.
• Display excellent phone etiquette.

Relevant Skills:

• Proficient user and knowledge of business phone etiquette.
• Must develop knowledge of the Practice, and its general operations/specialties to effectively respond to incoming calls and to route them properly.
• Able to operate basic office equipment, such as telephones, computers, and copy and fax machines.
• Effective communication with physicians, patients, the public, and co-workers is required.

Education, Training, and Professional Experience:

• High school diploma or equivalent
• One year of experience working with multiple phone lines is required.
• Past medical practice experience a plus.
• Bilingual English/Spanish (strongly preferred)

Work Environment:

• This is a work-from-home role, but applicants must live in South Florida
• Must have access to high-speed internet

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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