Details
Job Title: Night Dispatcher
Department: Sales Reports To: Operations/Insides Sales
FLSA Status: Night Exempt
The Night Shift Dispatcher is a primary communicator between our customers and the Night Shift Fuel Delivery drivers. Receives orders or requests from our team members and customers requiring Fuel and lubricants deliveries in all the markets that we service.
Job Duties
- Contact via phone and email with Moffitt Team members, drivers, and customers.
- Handle any requests, order, and complaints from customers via email, text or phone.
- Review and complete the order process.
- Monitor the route and status of drivers to coordinate and prioritize their schedule.
- Providing accurate directions to delivery facilities
- Maintains phone contact with drivers; receives and dispatches in the most efficient manner.
- Communicate with customers for delivery ETA’s.
- Handle administrative paperwork and data entry duties.
- Ensure the overall customer experience and service exceeds Company standards.
- Anticipate, identify, prioritize and resolve/eliminate problems through effective delivery, planning and scheduling.
- Maintains and reviews Tank monitors Inventory and dispatches accordingly.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Must have prior logistics/dispatch experience.
- Ability to work independently without direct supervision.
- Basic understanding of geographical area and mapping programs to facilitate efficient routing.
- Proficient with or able to quickly learn dispatch and recordkeeping systems.
- Strong analytical and problem-solving skills.
- Must be friendly, clear speaking and have the ability to work with patience and courtesy in customer relations.
- Must have computer efficiency including Microsoft Office Suite and related software.
- Must have strong communication abilities and be able to interface and work with supervisors, managers and all departments including sales, operations, logistics and finance.
- Detail oriented and excellent organizational and multitasking skills
- Must possess sense of urgency.
- Team-First Mentality.
Schedule: Variable
- 10 hour shift Wednesday-Sunday
- 12 hour shift Wednesday-Sunday
Job Type
Full Time
Benefits
- Weekly Pay periods
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time off
